Death announcement submitted 22nd January (bereavement 21st) with confirmation stating announcement would appear on 26th January. Payment of £432.00 taken on 25th. Bought paper 26th - no announcement (having told friends & family to purchase paper). It didn’t appear 27th or 28th. Contacted paper and had reply back saying very sorry, it would go in 2nd February (a week later) and we’d receive full refund. No refund received and no replies to emails sent to various departments. Dreadful service
