The stress associated with trying to cancel a subscription. I shouldn’t have to be dogmatic and snappish to cancel a free subscription. If I’ve been a trusted subscriber and you don’t want to lose me, fine. But for anyone else it is not OK to put an incredibly slow speaker who makes every statement a question, does not listen to the fact you’ve just said you haven’t used the subscription so cannot answer any of the inane questions about what you have or haven’t “enjoyed” in order to keep you on the line as long as possible. It even took her an eternity to say goodbye and hang up. There is enough animosity in the world, can we not perpetuate it by creating these situations?
