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shocking behaviour from the Times.

Shockingly unfair system in place. had a free trial and after about two weeks i didn't want it, i couldn't find ANYWHERE to cancel it, eventually a payment came out ( £26 odd quid for a MONTH mind you..). after this I found out I could cancel with phoning, so i did, thinking I was well within the 14 days of my money coming off. Gentlemen on the phone were really pleasant and cancelled it. I waited for a refund for a good few days but nothing was even processed. So I went online to check only to find out the 14 days is from when the free trial starts which quite frankly is ridiculous ! The site says you can get a full refund if within 14 days of starting subscription.....but how can you get a refund on a free trial?so don't get a free trial, and my word don't pay £26 for a month of news you can blooming well get for free.

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Date of experience: Jan 18, 2022