As others have said, the process of cancelling a subscription seems to have been made deliberately difficult in order to continue to take money from people not using the service, as happened to me. Cancellation has to be done by phone and it is extremely difficult to get through. This should be a function on the website as with other companies! Gutted to have wasted money for a service I wasn’t using due to these issues - I would caution others against signing up because of this.
