Been a member for a year and am meant to receive my vouchers every 3 months, but instead every time it’s due they don’t turn up and instead i have to call up s minimum of 3 times within 7 - 12 days asking for them to be sent out again. First they say they’re not sure why, so they send it again, it doesn’t turn up. Then they send it again first class and again it doesn’t turn up. Then finally they say we’ll need to raise it with a team who deals with the outgoing, but now we’re going to send it out recorded delivery and then it finally arrives. They credit my account in the meantime and tell me to buy the paper at full price. It’s a flawed system and they seem to do nothing about it. Thankfully the paper is a good read, whether it’s worth the effort is still up for debate. Finally they’re customer service is terrible, they don’t solve the underlying issue and they don’t actually even credit you for goodwill for being so poor at what’s a very simple task.
