Similarly to everybody a dreadful experience, thus akin to some sort of scam rather than a newspaper of record, it once was. The practices used by The Times are beyond questionable.Overall, I have nothing different to mention generally but thought I would provide guidance on getting a cancellation, without a telephone call.I connected through the chat function on the Help tab, mentioned how I wanted to cancel, as I didn’t see value in this subscription, in comparison to other news websites, which is genuine.1) I stated I was not willing to call a telephone number to cancel, stating that in 2023, it’s absurd to ask subscribers to do this, nobody else does for good reason.2) While the gentleman who I was chatting to, copy and pasted the typical “you must call to discuss your subscription and cancellation”, I stated that while he is correct this was contained in the T&C, The Times explicitly did this to prefect potential subscribers making an informed decision thus assuming nobody reads this. This should be outlined on the outset regarding cancelling via telephone.3) I stated referring to reviews on here, the enviable sales pitch would occur, and I had already mentioned my reasons for cancellation, and regardless of any offer or attempt at persuasion, it’s wasting both my and their time. 4) The gentleman eventually bulked and allowed the cancellation, furthermore I asked for him to confirm my subscription was cancelled and screenshotted the message. I hope this guidance perhaps helps, they are quite persistent, so I would be firm would then. While I dislike being rude their practices are abysmal. Do not bother subscribing, it’s not worth going through this. Buy the occasional paper copy if you need to do, or just avoid The Times altogether.
