On 16/12/2024 I phoned customer services to complain that I had not received my digital edition for two months but had been charged £25.99 twice, in October and November. I cancelled it before going into hospital in October but it was clearly not actioned. I had not noticed this until I was recovered enough to check my card statements.Call handler had poor English and transferred me to the "cancellation dept".After a long conversation with 1) customer services and 2) cancellation team explaining this I asked for confirmation of immediate cancellation. I then received an email telling me I would still receive "the service" until 12th January. and discovered that the very same day I had been charged another £25.99. I have not received the digital newspaper for the past three months just an email called "Briefing". As a test I tried to log into my account yesterday to check if it was live and I could not access it.How this has arisen I do not know but I am not willing to pay 3 months subscription for headlines and I wish to escalate this complaint in writing but I have not been able to find contact details for a complaints department.
