Poor cancellation processI signed up to use the app, but found it completely useless particularly for the crossword and couldn't access my account to cancel. I emailed customer care canceling the subscription and did not realise they had continued to charge me for 6 months! (my bad for not checking my bank statement). When I finally managed to access my account there was no facility or instructions on the cancellation process. Through the live chat I discovered they supposedly sent me an email telling me I had to call them to cancel. Like a previous reviewer, I have searched my gmail and found no such email. It seems very unfair, to make the cancellation process so difficult when signing up it stated you need to contact customer care. The woman who took my call did pass me onto customer care to negotiate a refund but at number 6 in the queue, I decided to cut my losses.For those who wish to cancel call 0800 018 5177 Option 3.
