14 years I have been an Envato customer, and I had my first problem with a theme. It's broken, it doesn't work. A resolution wasn't going to be possible with the plugins required for it's use (not disclosed on the listing) so I asked for a refund.Basically, you are screwed, they are quite happy to sell broken, badly coded and incompatible products and hang you out to dry. As the buyer everything is your fault according to Envato, the seller and themselves are totally protected in all cases and if you provide proof they just find another reason why they get to keep your money.Then they just ignore you, denying you further support. You are screwed at this point.So you raise a PayPal dispute as you are being done over, what do they do? Lock all your Envato accounts, so now you can't access any of the files you've paid for and have no issues with. This is for "security reasons" apparently. Feels like bullying to me. No idea if they will ever unlock the account. Very unfair policy, complain and we ban you basically.Hard to believe they would treat a long standing customer who has never raised an issue before so poorly. $$$$ spent with them over the years. Believe the one star reviews, they are all true. Truly shocked.
