You are manipulating your feedback system and removing buyers honest feedback in the favor of the sellers.You forget that we buyers who makes you money. Removing people reviews should be done with very high consideration. Take contact with your customers and try to resolve their issue instead. Your refund system is very unfair to buyers since you don't offer any and even if a user open a case against you to get refund you block the user account and this might lead to blocking access to many templates user have bought on your platform. This is called fraud if you don't know.
