Horrible experience! I booked my hotel through The Knot's wedding site, and have been trying to change my hotel dates for several weeks now. Every time I call the number, I get put on hold for literally HOURS, sometimes never getting through to a person. I have tried using their online site options to request a call multiple times, and NEVER received a call back. Today, I tried calling the hotel directly, and they have no record of my reservation, and have never heard of The Knot. Keep in mind, I paid for my hotel reservation in full. This company is a scam. Don't use them!
