I had a very poor experience with one of our wedding vendors, Essen Entertainment, and wanted to leave a review so others could hopefully avoid the trouble we went through, but the owner of the company I had an issue with emailed me and said he reached out to his personal contacts to make sure they delete my review. At first, I did not think he could control what they post on their website, but unfortunately the Knot did delete my review and has not responded to the multiple emails I have written to them over the last month asking why. I forwarded them a screenshot of the email where the owner is trying to bully me into not leaving a review to the Knot review department but have still not heard back. I have also reached out to their separate customer service team and said they are not able to assist with the review since that is a separate department, but they will get a manager from customer service to investigate why the reviews department is deleting reviews and not responding to emails. I have forwarded all the emails between myself and the vendor to the Knot proving that not only did we use Essen Entertainments for our DJ services and things went poorly on the day of, but also the lies and unprofessionalism of the owner of the company. Even after providing quite a bit of proof, they will still not post my review or even respond to me. You would think that after I provided written proof that one of their vendors is trying to censor reviews and claiming he has friends who will do his bidding the Knot would want to distance themselves from that vendor to not hurt their credibility, but they seem to be doubling down on a vendor that was caught in multiple lies on email; and admitted that his DJ messed up on the day of the wedding. This isn’t even a he said/he said kind of situation; I have so many emails that the Knot is choosing to ignore. After looking through reviews on multiple review sites it appears I am only the latest in a long stream of censoring reviews.
