It is something incredibly special (and rare) when a company’s Customer Service team take a situation that feels catastrophic to a bride-to-be (and let’s face it, that can include a multitude of things! 🤣) to hands down one of THE BEST customer service experiences I have ever encountered.The team accepted every issue I raised without complaint (although I did send photographic evidence to support my claims), apologised immediately and took action to resolve before I even really had to ask. Then they raised the bar even higher by offering additional steps to ensure my invites were perfect.I am surprised to see so many poor reviews to be honest because I will ALWAYS refer to this as an example of GOLD STANDARD CUSTOMER SERVICE. I will ALWAYS recommend The Knot to any and all of my family and friends who are getting married.Particular, recognition goes to Caitlin, who was the orchestrator of this magical experience. She is an absolute asset to her company and deserves all of the recognition this affords. Without her, my wedding budget would have been exceeded and I would have lost the joy a bride feels when she sends out her invites.
