I would give zero if there was. TFL telephone customer service is absolutely rubbish. I called them yesterday for getting a refund which had occurred due to train cancellation two weeks ago but I couldn't succeed after being on the phone with them for over an hour and half. Just called them again today to follow up but the lady on the phone who was seemingly answering from her home was so reluctant to even talk as she was purposely keeping her voice low or going silent repeatedly on and off just to prentend there is issue with the line and to make me put off with no outcome. She finally hang up the phone on me after I complained why her other colleague gave me wrong info yesterday by wasting my time unreasonably...It's so upsetting to be treated like this. They definitely need basic trainings of how to communicate with customers first and learning basic knowledge about their job. They are probably assigned in the jobs with no essential training whatsoever and here it's the outcome. Bring your customer service staff back to office as they don't work properly from their homes without being supervised properly, they just waste time and damage your company's reputation as a result. They are totally useless for a simple task. So frustrating!
