They do not allow to withdraw your photocard application. If you made an error in it, they will tell you this will be corrected- you wait. Than they willl tell you, they won’t allow you to correct it to help you with your application. If you dare to complain about it, they will extend your application time so you will need to wait longer till it expires. The manager actually even call you to leave a voicemail and ask how are you doing, how are you getting on with your application knowing already that until the error is corrected you are not going anywhere with your application. In the meantime you will pay full price fees no matter your entitlement. Apart from this, too much delays and cancellations, overground constantly with these issues ( I’m dreading the station nearest to me); trains overcrowded during peak times, dirty seats, the gust of dust blowing up your nostrils than conditioner is on; not sure to help you or all the way round ( depends I guess if you have asthma or allergies or so); you might actually even spot a rodent without looking hard running around at some station; I saw it on a train a couple times throughout the years too; ridiculous compensation for cancellations/ delays ( a measly refund for particular travel of the journey).Oh and also, if u create online oyster account you won’t be able to delete it or change your bank card details that easily- if at all. Out of proportions fees, especially for the level of service they provide.
