It used to be a customer-focused company but sadly lost its way.The user interface is deteriorating with each update and there is no way to provide feedback to the company. For example, right now the playback UI is messed up completely and there's no way to communicate the issue back to the company.There is no point of contact literally, apart from Elon's twitter. The old feedback email address was taken down and the contact from in the customer portal only takes you to a number of FAQ articles. No way to send a real message.