I’ve been a long-time customer, and while some of your products have met my expectations, the overall customer support experience has been disappointing. Whenever I encounter an issue and attempt to use the chat service for clarification, it typically proves unhelpful. Although the representatives are polite, my questions often go unanswered.My most recent concern, as of May 16, 2025, is the inconsistency between your advertisements and the actual availability of products and offers. For example, I saw a compact dishwasher promoted on Facebook, but I’ve been unable to find it either on your website or in the app. Similarly, the app mentions a €200 credit, yet there’s no clear information about this promotion anywhere. This lack of transparency is frustrating and undermines trust in your advertising.It was evident that the chat support could neither resolve my issue nor locate the product in question.TEMU does offer some good products. However, when it comes to addressing concerns or seeking direct explanations, the chat service is usually ineffective. Additionally, promotional offers seen on social media are difficult—if not impossible—to locate within the app or on the TEMU website. Reaching out via chat for assistance in these matters feels like a waste of time.This is my analysis.
