I ordered underwear from Temu and knitwear and a jumpsuit the items I received were defective. I immediately submitted clear photos and videos as proof, expecting a quick refund. Instead, I have been met with endless delays, excuses, and poor communication from their support team especially from agents named Lucas and Reynante for days.Despite multiple messages and providing all evidence, Temu refuses to process my refund. They keep sending me vague replies like “your request is being processed” or “a senior agent will get back to you,” but no real action has been taken.This is a clear violation of South African consumer law, which protects buyers of defective goods, yet Temu ignores their legal obligations and wastes my time. I am beyond frustrated and warn other customers to think twice before ordering.If you get faulty products, expect a fight to get your money back. Temu does not care about customer rights or satisfaction.
