I returned a £15 99 hoodie for a refund the same day I purchased it and they only refunded me £6 39. I got on to customer service and they sent a useless automated message that was nothing to do with my question asking why they had kept £9 60 of my money. I tried another four times an just kept getting the same message. I can't get an answer and imagine how many people have been conned like that. No communication at all. I,ll never use them again after spending hundreds of pounds with them. Be very wary of them especially if you need a refund. They're making profits by conning people. The reply I received yesterday is the same as lots of people on here are getting. Asking for more info which they have. Order number etc. still no explanion or reason for keeping £9 60 of my refund. Edit, no communication since so they,ve kept my £9 60. Imagine how many people that happens to. Keep away from them folks, and read the bad reviews
