READ THIS BEFORE YOU VISIT TELATRA NARELLAN:I was attended by 3 different salespersons on Thursday 8th December to Sunday, 11th. I went to upgrade my Galaxy S22+ as it was faulty. I had an “upgrade plan” at $15 per month. I was told that Telstra blacklisted me because I had a poor credit rating. After contacting Telstra on 132200, I was told that I had not paid an account. The account they were referring to was for Telstra Platinum for $15 per month. The reason it was declined by my bank was that the bank had blocked my credit card because it had been hacked and Telstra’s account for Direct Debit transaction came precisely at that time. It took 10 days for me to receive my new card in the post, as I need to have the CVV number to pay any bills.This account has absolutely nothing to do with my phone accounts. I have always paid my phone accounts, including mobile phones before the due date for a long time. When I clarified the situation with Elliot, he said he would put the only Galaxy S22 Ultra aside for me and wrote my name on a post-it ticket which he stuck to the phone. He assured me that this phone is mine and would not be sold to anyone else.When I went back on Sunday, 11th December, I was told that the phone was sold to someone else. I could not believe how that could be. Thedy dishonoured their commitment. How can Telstra Narellan ever be trusted again by anyone. I asked to speak with the store manager. His name was Jono. I was treated in a very demeaning way. Besides being nearly twice his age and a professional, he told me, “treat me with respect and I will treat you with respect.” I told him I was not aware that I was treating him with disrespect. He said I was. I am slightly deaf and I usually speak a bit louder so I can hear my own voice and make sure that the person I’m speaking to can also hear me. I did not take my hearing aids with me when I went there.He treated me like he was a god and I was a poor beggar He seemed to me to be very arrogant and self conceited. I did not think that he should treat any Telstra customers like that. He is not fit to be amongst the public and certainly unfit to be a Telstra store manager, or any other company where he has contact with the public. I made a complaint to Telstra head office. He should find or be given a job behind a desk with no public contact.As a Telstra worker and moreso as a Telstra Store Manager he represents Telstra and should treat his customers with respect. There is an old saying, “The customer is always right.”I hope he is dealt with appropriately by his superiors.AC. I am a genuine customer with a genuine complaint.
