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I recently tried to activate a iphone 6…

I recently tried to activate a iphone 6 with a new sim and transfer my old number to that. After many hours filling out online process get to the end Telstra advise not possible message us do that get to end of process telstra person states they cant do it phone 1322 or go to shop. Go to shop told to book appointment try that next available in 2 weeks. Phone 1322 wait 1 hr on hold then line cut off. This has laa wasted around 5 hrs of my time to do what Telstar clearly states on their prepaid sim cards they sell. They are not providing the advertised product you are paying for. It is a disgrace and should be penalised by ASIC

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Date of experience: Apr 11, 2023