Customer service reps at the Werribee Store, at Pacific Werribee Mall, had no interest to assist me to transfer my mobile phone service from Optus to Telstra. This after they were asked three times if they are sure they did not want to assist me. I instead walked over to Vodafone, directly opposite the aforementioned Telstra outlet, and was provided with immediate and professional service. I will be making it clear to all friends and family to not go over to Telstra once their Optus contracts expire, and instead go to Vodafone.
