I am a retired, sight impaired person. Recently Telstra wrote to me and advised my mobile plan was being changed and that international calling rights I was receiving since my account started some years ago would cease. No reduction in the monthly charge though. When I called Telstra today, I was advised I would need tyo obtain a further package on my account to restore the calling rights I previously had. This would be an additional additional cost, of course. When I asked the operator to arrnage this, he said he could not and that I had to download and use theTelstra app. I pointed out to him that this was difficult for me to do as I am sight impaired. He advised I would have to go to a Telstra shop! After arranging transport, I called in at the local Telstra Shop. "No, you'll have to use the app" says shop assistant. More discussion about being sight impaired. But, no luck, apparently short staffed today and closing an hour earlier than usual for some reasso n. What is it about Telstra that they are so hard to deal with and leave customers feeling the organisation has a "couldn't care less, find another provider if you're not happy" attitude?
