Been a loyal customer with Telstra for years have asked for a payment extension due to just getting through Christmas and they have been nothing but difficult they then decided to send me a number to call a service only to find out they sent me a number that requires contact between Monday to Friday between business hours. (This operator via app) On a Friday evening Knowing too well, they’ve sent me a number that I have now got to wait until Monday now to resolve. (To talk to a human rather than messaging them via apathetic app.) Telstra, you and your customer service is abysmal! Once I have finalise this bill, I will switch to Aussie broadband that also has much better reviews than Telstra.! I would avoid it all costs Telstra they have gone backwards Instead of looking after their customers, especially the loyal ones! They would prefer to put you in the too hard basket and shoo you away! Telstra customer service your 1.4 star rating is a prime example of the crappy service you provide. shameful!
