Telstra have just transitioned me from their Core Internet Plan to their new Upfront Plan (they instigated this).It’s been a total stuff up for something that should have been quite simple and straightforward. My Direct Debit wasn’t transitioned so I’m now threatened with cancellation of my service.I’ve been online trying to sort this out but poorly structured responses on their chat line means I’m struggling to get an accurate response.I’m thinking that many of Telstra’s customers have experienced what I have……not a great look!
