Dreadful experience, cant’t unsubscribe and no responses to any emails over the last 3 months. Understand COVID19 challenge but if you’re going to have non existent customer service for 3 months, you should also stop taking money out of people’s account. The only response I got was to my first email was telling me to unsubscribe online even though I’d already showed evidence there was no button to unsubscribe on my account. Customers are viewed with disdain at the Telegraph and my recommendation is do no sign up to what is a sham of a service. The website is also very un-user friendly and constantly logs you out.
