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DUPED into signing up. Can't cancel Autorenew.

When I signed up to a digital subscription it said you could cancel AUTORENEW anytime. The truth is you can't. I am 5 months into a subscription and have still not managed to, despite endless calls and emails. Rather they cancelled my entire subscription. I tried to get it reinstated. they said it was reinstated, it's not. No amount of reasonable content is worth the pain and torment of dealing with Telegraph subscriptions department. It's a shame, it's not a bad paper. Hard to believe that they just don't seem at all bothered about the damage the dire customer services is inflicting on the whole Telegraph brand.

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Date of experience: Apr 07, 2022