About 3 - 4 years ago I received some promotional stuff from DTOL offering an introductory deal and stating one can cancel anytime. I was interested, but I emailed them to ask *how* would I cancel if I wanted to....unsurprisingly (now) I never got a reply, so I didn't subscribe. It's a lesson I learnt with Sky and their 'sign up on online (simples) but cancel by phone' inconvenient process where you endure some operative trying to make life difficult to cancel - making offers they could have made whilst I was a loyal customer but never did, but only offering when one wants to leave etc etc. Don't know if Sky still do this (never rejoined), but I take some albeit sad comfort reading these reviews that the DTOL never got my business due to this type of practice around cancelling. Don't go in, unless you are clear and happy about how to get out first.
