Taking unauthorised payments. Took 2 x £24.99 out of my PayPal account. I rang up and got talked down didn't want to know. Said email CS with evidence. I did that cancelled subscription and asked for it to be investigated. Excuse you have 2 Account no my Digital App is under my BT email as that's affixed to my PayPal account. I stupidly responded by my Gmail account and now accusing me of having 2 accounts hence 2 Payments. Ludicrous! It's a breach of contract under common law. Try getting someone who is not talking over you and won't pass you on to a manager. It's the principle of this. Hence reported hopefully stop other people being charged double.