Just hopping on here to echo the experiences of everyone else (which they are certainly aware of). I signed up for a telegraph digital account via an introductory offer for £29, using an Apple ID in May 2023.Never received any courtesy email to explain that this would auto renew in May 2024 (as you would expect for a bank withdrawal of £300). To be honest I forgot the app was there as I barely used it. When I noticed the charges of £269 + £29 on my statement I nearly fainted. I went on the website and submitted an enquiry as instructed - this was on 27th April 2024. I did not receive a response to this enquiry (despite chasing) until 31 May. The extent of the response was to tell me to call the helpline. (They can take bank details online, but cannot take cancellation instructions online for 'security reasons').When I did call the helpline, they said that they couldn't refund me because the 14 day grace period had now elapsed, (because it took them over a month to reply to my emails. Like most people I work full time and so can't be on hold during regular hours - something they doubtless know). If they were confident that their product is actually valuable to their consumer base, then it would be the easiest thing in the world to ask people to manually renew every 12 months. It's incredibly cynical to extort money from people on the technicality that they don't have the resources to fight this sort of beurocracy.
