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Unethical, insanely bad customer service

Like so many  on here, I'm utterly flabbergasted at The Telegraph's 900% subscription increase (£29 a year to £269) and their underhand, unethical, aggressive customer 'service'. I did get through to someone quickly, but it was highly galling to be repeatedly told I was a VIP customer and VERY important to them, but to be treated like absolute s*it on their shoe. I suggest that whoever devised this insane, obnoxious way of treating people be sacked with immediate effect. Even my 88 year old father, a lifelong reader of the paper, is vowing not to renew his subscription if they don't come to their senses. In the end I had to accept losing £60 for an annual subscription I now very much don't want, so that I don't have to fork out an unbelievable £269. I've cancelled my paypal subscription so that come May 2025 The Telegraph loses my custom for good. Judging by the other terrible reviews on here I'll be far from the only one.

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Date of experience: Jun 14, 2024