Same experience as many others - I was not notified before my £24.99 annual subscription ran out and was renewed for £269, the money was just taken. When I contacted the call centre, the line was so poor that we couldn't understand each other. The man on the end asked me to spell out every.single.word of my name, email address and address because he couldn't understand me. No one has time for this! They are clearly trying to make it as hard as possible to unsubscribe.
