Horrible management customer service. This past year we had twin boys and have spent thousands at Target as it had become our to go place for anything we needed for our babies. However this past weekend left a very bad taste. We went into the store at Memorial attached to Memorial City mall in Houston for what we expected to be a quick hassle free return of a $30 birthday gift our in laws gave our babies. For some reason the lady at the return counter was having trouble processing the return and in order to avoid holding up the line we decided to move aside and politely ask a lead/manager by the name of Matt Mutschler if he could please assist since we had the item in it's original packaging and online receipt with the bar code that clearly stated "this barcode works as your receipt for in-store returns". He very rudely and in a condecending manner refused to even look at the item or the receipt and told us that if the system was not finding it there was nothing he could do. We asked how we could proceed to return the item in this situation since it was purchased 3 days ago and he said he couldn't think of any options and proceeded to walk away. Without even looking at the clearly new unused item in it's original box and the receipt, he did quickly mention it may be an old item we were trying to return. Since we had never had this issue before, we decided to call Target's customer service from the store and they said that what we had is all we needed to process the return. We approched Matt again while he was speaking with a cashier and addressed this to him. Since she quickly noticed he had no interest in assisting or even looking at the item or receipt she offered to give it a try herself to see if she could help. It took her less than a minute to process the return and said she did not understand why the original cashier at the return counter was not able to process and that she might be a new employee. I understand new employees need time to get acquainted with the system however there is no excuse for a lead supervisor to refuse to even try to assist when one of their new associates is having trouble processing what should have been a simple return. We hope this gets to someone with some authority at Target and is addressed and given serious attention since I'm sure we are not the only customers that have been treated in this very unprofessional manner by this supervisor.
