The worst customer service I have experienced in a long time. You’d think in the world of 2023 where Amazon also exists, Target would get itself together but no. It’s no wonder more than half the country is boycotting them, and I’m right there with them. As someone who shops at Target often I’m more than happy to take my business elsewhere. With all that being said - do not purchase a large item or electronic from Target unless you’re 10000% going to keep it regardless of the condition.I recently bought a 65 inch tv that came to me broken. The stand was chipped and I had nothing to place the tv on, plus who wants to buy a brand new tv and already find damage upon arrival? Not me. So I decided to return it. This tv has been sitting in my house for weeks because Target can’t get it together. I call customer service and tell them everything and their response is “we don’t pick up that item”. Respectfully, you dropped off the item you are more than capable of picking up the item. I have a small vehicle and there’s no chance I’d fit the tv box in my car. I call them several more times and no one can help me. Finally I call back and this time I’m being very stern telling them that they ARE picking it up - and that that’s the only option I’m accepting. I didn’t pay for a faulty item therefor it’s not my responsibility to carry it and transport it somewhere for a return. Target then decides they’ll have someone come pick up the TV from USPS - sets up a date but doesn’t give me a time. So I’m working with an entire window of a day that they might come. I left the box outside my front door like instructed (which is so unprofessional, what if I lived in a dangerous neighborhood with theft). Of course I leave for work hoping they’ll come pick it up while I’m gone - no notification all day and then it starts raining. So now the box is getting wet. You can’t make any of this up. I finally get a notification while I’m at work that the item has been picked up - I get home to a wet tv box still sitting at my front door. We do the whole dance again, I setup a new time for pickup on my own without targets help - USPS finally comes and they tell me they can’t take it because there’s no return label on it. I was never told over the phone to print out a return label, granted it’s something I should’ve thought of but customer service should’ve mentioned that and not just been like “they’ll come this day that’s all you need to do, leave it outside” and then the phone call was immediately over. So you guessed it, weeks later and I still have this giant tv box sitting in my laundry room just waiting for USPS to come pick it up because I had to find a printer to print the return label. Who knows what’ll happen next lol. I’m sure it’ll FINALLY be all set and done, and then Target will pull something again and be like no we don’t want to give you a refund for XYZ made up reasons. Can’t wait. Awful company. I can’t even believe how awful their service is.
