Unbelievable bad technical service. It has been over 3 weeks and we have not been able to get technical help. The sales team tells me this is typical standard service response time, wait a long time and hope someone calls back. Our sales rep was gladly attempted to sell an enhanced service package. Their standard can be described as poor (F) rating. Would the enhanced plan be poor++ (D) rating? Since we are a company <$250M, we get no respect. We are strongly considering another BI application. If we stay with Tableau then we need to recognize their terribly bad service and be self reliant.
