While the software is OK, their customer service is terrible. Not "bad" - just the worst customer service you have probably ever experienced in your life. The whole "activation keys" and "licenses" business is a mess - you end up having tens of different keys and accounts and whatever, in 2022 this is already a joke. Then when they mess up with payments and renewals - oh they do! - you enter a surreal loophole of idiotic mails from Salesforce, asking you to access the Saleforce portal (that you don't have access to, because your only a Tableau customer), and so forth.But the cherry on the cake is when you get in contact with their Customer Service representatives, who are the human version of the stupidest bots you have ever interacted with. Do you have a problem? Don't worry here's a link. The link doesn't work? Here's another one. This doesn't work either? No problem, here's another one to infinity and beyond. I wish I had never bought Tableau. We will now start a very expensive process to get rid of them asap.
