I purchased Norton 360 which had a default auto renewal setting, and 5 weeks before it was due for renewal, they emailed to say the renewal subscription would be £84.99 (almost 4 times the standard purchase cost from retailers like Amazon ). I turned off the auto renewal setting and deleted my billing information (in case they took payment anyway), and then they emailed me to offer me a renewal at £29.99. They also tuned off part of my service without notifying me. It transpires that what they call "premium" services (performance tuning etc) are only active when you have auto renewal set on, so when I turned the auto renewal off, they also turned off my "premium" services without advising me. Given I do not want to place the security of my devices with a company that operates this way, I have let the subscription lapse, and have now purchased and installed Bitdefender, which is not only a better product, but is also sensibly priced at £27.99. If you are considering using Symantec, please be aware of the above, in particular the very expensive subscription renewal prices, and the unethical practices they follow to keep your business. A very disappointing experience, and not a company I will ever use again.
