I really would have given this service zero stars if I could. Where do I begin?Let's start with the payment policy. Survey monkey claims to charge a monthly subscription rate. However, when it comes to payment time, you get billed for a whole year and then the payment option is set to renew automatically. At the end of the subscription period, with no warning at all, no invoice nothing, your payment information is exploited in violation of your data protection rights and you get billed. Contacting Survey Monkey to annul the payment, is very difficult to say the very least and when you do finally get hold of someone, you receive a generic one-size fits all email in response to your problem by some fellow probably based in India.The next thing is that the website is terrible. Very difficult to use to construct surveys, and not at all intuitive or interactive for creating surveys, especially not ones with multiple answer routes.Getting audience feedback has to be paid for and is not included in the subscription fee! I could go on but suffice it to say that I really think if you have an alternative, use that and stay away from this crap.
