surveymonkey

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TERRIBLE BUSINESS - Please read!

I wish i had have seen their reviews before using them for my survey. I agree with what everyone else has written. I spent 30 mins creating my survey, i then paid Mailchimp to send my survey to 20k of our users and then as the responses started to come in i was informed that i could only view 10 of them. If i wanted to see the other 184, then i would have to pay.If the above isn't bad enough, most of their subscription options must be paid on a yearly and are very expensive. However I saw a monthly option which they advertise as "Standard Monthly €39/ month". I thought that i'll stomach this fee so i can pay for a month, review the survey results and then cancel the subscription. However after selecting the option, the price indicated on the final payment page is not €39 as advertised, but instead £99 billed monthly.I hope that these reviews result in them losing many potential customers.

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Date of experience: Jun 22, 2023