surveymonkey

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Absolute waste of money

Absolute waste of money. Use anything else but this forms/survey hosting service. I paid for many months of premium until I had to downgrade to save costs. To my dismay, within 15 days of downgrading they permanently deleted all my previous survey data to a limit of 10 responses. On the profile it mentions "to see your responses above 10 please resubscribe". When you do this they are still lost. When I contacting support they gave me the usual standard reply of our Ts and Cs and we delete data for our benefit within 15 days, blah blah. Don't waste your time. Jotform is 1000% better and without hidden Ts and Cs and weird data deletion purely there to keep you paying and subscribing on the highest plan they can

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Date of experience: Aug 31, 2024