Support is absolutely useless I was hacked and tried to stop payments. Was told 5 business days for them to review. I have Continued to be hacked and have payments withdrawn within that 5 days. They blame my bank but the money is on the PlayStation network. Support does absolutely nothing they just end the chat by saying “is there anything else we can help you with” ? Oahu. Been a PlayStation customer for 15 years and will be cancelling all accounts and never going back