Customer support is non-existent. Lost access to account through 2FA - I recently got a new PS4 after my old one broke 6 months ago. Trying to login to my PSN account and it wants 2FA for a number I no longer have. I go to their website, where it says to follow the 'Contact Us' link. Low and behold, Contact Us is actually just an FAQs directory. The best part is, when you find the entry about how to restore your account after losing access with 2FA, it gives you the same Contact Us link as before - a link to the directory you are already in.After going in circles for 20 minutes, I finally found the PlayStation Support Bot page. Ofcourse, however, a technology giant like Sony can't even get a bot page to work. It's literally a banner saying Support Bot and then just a grey page.Nice one Sony. No wonder your ratings are completely tanked on here. Customer support just doesn't exist at all apparently.
