Hands down the worst customer service experience ever. I'm very disappointed in PlayStation as a company. The fact that they would let this kind of scamming happen with their online purchases.I purchased a game that had a bug with the functionality of the game where it would not let you save any progress. An obvious problem that limits it's playability. I played it once for about an hour. I was told by their support that it was the companies policy to not give refunds for games that have recorded play time on them. The catch 22 here is that it's impossible to find out if a game has a bug in it that makes it unplayable without actually playing the game. So I'm out money for a game that doesn't work properly that I barely played and they continue to sell the game in their store to other unsuspecting customers who will eventually find out they can't save their progress and will also find no resolution. This is straight up criminal and PlayStation should be ashamed for letting it happen. Your customer service sucks PlayStation and I won't be giving your company any more of my money. Good riddance.
