I purchased Assassins Creed Syndicate before I found out that it’s flagged by Sony as not backwards compatible with PS5. Sony’s phone line only works during weekdays, so I contacted them through online chat instead. After waiting for one hour, the first agent disconnected chat right after he said hello. I had to switch to incognito mode to get in line again since Sony won’t let you to contact customer service again within short period of time. The second agent refused to give me a refund because the game was downloaded. I told him and his supervisor that I only found out the game is not playable after I had started it and Sony didn’t provide any warning before hand. While I was waiting for their response I was told that I have to keep sending random messages every 2 minutes otherwise the chat will be closed as inactive. In the end, even though Sony sold me a game that it acknowledged as unplayable on ps5, it’s not going to issue a refund or even an apology. Worst customer experience ever, it left such a bad taste I’m thinking about switching to Xbox.
