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been calling/trying to use the online assistant for almost a week now so I can get a refund and it a

I’ve been calling and trying to use the online virtual assistant so I can get a refund everyday for a about a week and the online assistant always says it can’t help me right now and when I call PlayStation support it says they are closed and to call during business hours but I was calling during business hours and they just never answer. I want a refund because I never signed up for my psn plus to be auto renewed yet they stilll charged me again this month.

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Date of experience: Nov 17, 2022