very poor service definitely the worst in the industry.refunds are very poor just don't ask for refundcode of conduct system very poor will suspend and account without any proof whatsoever even to the point the account wasn't online multiple weeks still gets suspended. If you want any information on how they come to their conclusion just forget about it. I have played playstation since ps1. This is some of the poorest service I've ever seen. I will personally not buy anymore playstaion products. Maybe Microsoft or steam console will be more aptitude to provide information.