I’m a big Playstation Gamer since PS3, and so far I have not had any complains. Till recently. I saw a special offer on the PS Store Black Friday sell, Destiny2 Lightfall Expansion. I got it for $19.99. A minute later I saw the same offer but with the Annual Pass included for just one dollar more. So, I asked for a refund for the Lightfall stand alone (got the refund without problems), and purchased the Lightfall + Annual Pass instead. Bear with me… Turned out this one did not work!! I spent several days getting it work, contacted Playstation technical support, Bungie support… you name it. Nobody was able to help. I even deleted and reinstalled the whole game again, renewed the license, rebuild the database… it just didn’t work. Till a feeling told me, give it a shot and purchase the Lightfall stand alone again. Guess what, it worked like a charm. Naturally I’m asking my self, why should I have to buy two offers to make one of them work?? I spend another two days with Playstation support to get a refund on my Lightfall + Annual Pass bundle with explaining them exactly why. Well, they won’t give me a refund. Their policy says that a product already installed and streamed is not qualified for a refund. Makes kind of sense, BUT NOT FOR A PRODUCT WHICH DOESN’T WORK!!! What really gets me, they see my purchase history, plus all my chat history with their technical support, but they still don’t give a “s….”. Now I understand why so many people complain about Playstation Support. Sony, you have a hell of a product with the new Playstation 5. I love it!! But your support SUCKS!! Make it better!!!
