I have an old PlayStation account probably 1-2 years old and I wanted to get back onto it as it’s linked to my epic games so in order to link a new one I need to login to this old one. But issue is my old mobile is on it so I can’t login.Waited an hour to speak to an agent and got told to tell him the order number of a transaction which I said oh it’s over 2 years old I won’t have emails now. He said ok well I can’t help you. I said but how do I get into my account then? He said well because you can’t give me an order number I can’t help you and will end the chat. Shocked with the unprofessionalism. This was shocking. There needs to be other methods like confirm my address the old mobile or something just to turn off the 2sv as who else do you contact to help if they said their done?
