playstation and playstation network is absolutely terrible and unhelpful, if you ever lose your account, stop using it, or get hacked and cannot find any info on the actual account that you legitimately own then they are totally helpful and an absolute waste of your time, just save yourself a massive headache and make a new account otherwise just flat out stop getting anything from playstation because they dont care about their users whatsoever. i recently bought some steam games and wanted to go back into my account only to find out its unrecoverable even though i still own the account and get the recover emails but their system is broken and blocks me from regaining it and support is useless and wont help unless i prove i own a playstation still and i haven't played in years up until recently when they started releasing games on steam which frustrates me so instead I just made a new account but am still extremely disappointed.
