Absolutely pathetic customer service. Sent my limited edition controller in for repair for the 3rd time because it keeps getting drift. They tell me it cannot be repaired or replaced as they do not have stock of this design any longer. My only options were to have the faulty controller returned to me unusable, or to accept a replacement of a basic controller. After weeks of fighting, they eventually offered me a replacement with another Limited edition controller, but that would mean losing my GoW one. I eventually caved and took this option, and received my replacement controller this morning .. it's a 2nd hand, unboxed controller. Are you kidding me?! You're selling faulty/poor quality goods and think it's acceptable to replace with a second hand controller? Absolutely pathetic. If it wasn't for exclusive games I'd sell my PS5 and go to Xbox.
